Payment and Refund Policy

Last updated: 05 October 2026

Scope of the policy and the products or services it covers

This Payment and Refund Policy applies to all purchases of courses offered by talentryxi. These courses provide training in professional video operation, live signal management, content distribution, camera work, and creating reliable high-quality feeds for news programs and television broadcasting. The policy covers digital course access, live sessions, downloadable materials, and any related subscription services purchased through the website.

Prices, currencies, taxes, and any additional charges

All prices are displayed in British Pounds Sterling (GBP). Prices include value added tax (VAT) at the applicable UK rate where relevant. Additional charges may apply for optional extras such as extended access periods or certification exams. talentryxi reserves the right to adjust prices for future enrolments, but changes will not affect confirmed bookings.

Accepted payment methods, payment authorisation, and payment security

We accept major credit and debit cards, PayPal, and bank transfers. Payments are processed securely through third-party providers compliant with PCI DSS standards. Authorisation occurs at the time of purchase. talentryxi does not store card details. All transactions use encryption to protect your information under UK GDPR and the Data Protection Act 2018.

Order, booking, or service confirmation and when a contract is formed

Upon successful payment, you will receive an email confirmation with access details. A binding contract forms when we send this confirmation. Access to course materials begins immediately for digital content unless otherwise stated.

Cancellation rights and applicable cancellation periods

Under UK consumer law, you have 14 days from the date of purchase to cancel if you have not started accessing the digital content. For live courses or scheduled sessions, cancellation must occur before the first session begins. Notify us promptly via the contact form on our Contacts page.

Refund eligibility, exclusions, and non-refundable items or services

Refunds are available within the 14-day cooling-off period for unused digital courses. No refunds apply after content access has begun, for completed live sessions, or for promotional offers. Non-refundable items include downloaded materials and certification fees once issued.

The step-by-step procedure and information required to request a refund

To request a refund, email [email protected] or use the contact form on our Contacts page. Provide your order number, full name, and reason for the request. We may ask for additional details such as proof of purchase.

Inspection, approval, rejection, and notification of the refund decision

We will inspect your request within 5 business days. You will receive notification of approval or rejection via email. If approved, processing begins immediately. Rejections will include reasons and options for appeal.

Refund method, processing time, and when funds should reach the customer

Refunds are issued to the original payment method. Processing takes up to 10 business days, though bank transfers may vary. Funds typically appear within 14 days depending on your provider.

Special rules for digital content, subscriptions, services, or promotional offers where relevant

Digital course access is non-returnable once streaming or downloading starts. Subscriptions auto-renew unless cancelled 7 days before renewal. Promotional offers are final and non-refundable after redemption.

Failed payments, duplicate charges, chargebacks, and suspected fraud

Failed payments will be notified by email with retry options. Duplicate charges are investigated and refunded if verified. Chargebacks may lead to account suspension. Suspected fraud is reported to authorities under UK law.

Mandatory consumer rights in the target country that the policy cannot exclude

This policy does not affect your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR. You retain rights to goods and services of satisfactory quality and remedies for faults.

Contact route, policy changes, and last-updated date

For questions, contact [email protected] or use the form on our Contacts page. talentryxi may update this policy; changes take effect upon posting with a new date. The current version was last updated on 05 October 2026.